At Polanorth , we are committed to delivering your order quickly and securely so you can enjoy your heated jacket as soon as possible. Our priority is to provide reliable, transparent, and efficient service.

All orders are processed within a certain timeframe. 2 to 3 business days (Monday to Friday, excluding public holidays). This timeframe includes order preparation, quality control, and shipping. Once your package has been shipped, you will receive a confirmation email containing your tracking number.

The delivery time is maximum 7 working days After shipment. In most cases, orders arrive more quickly. Delivery time may vary slightly depending on the destination and time of year.

Each order benefits from a tracking number allowing you to track your package in real time. We work with reliable carriers to guarantee secure delivery.

During periods of high demand (winter season, promotions, special events), delivery times may exceptionally be slightly longer. In the event of any special circumstances related to the carrier or customs formalities, our customer service team remains available to assist you.